Xbox: In-person support is not currently available for Xbox devices in the United States.
Surface: In-person service is currently available at select uBreakiFix locations in Arizona, Florida and Texas. Please visit Find Surface Authorized Service Providers in the United States (AZ, FL and TX only at this time) for more information.
If you want to create a new repair order for Surface or Xbox, please go to Device service and repair and sign in with your Microsoft account to create a new order.
