Forgot UEFI password for Surface
If you forgot your UEFI password, here's what you can do.
Check with your IT administrator for the password
If your device is managed by someone else, such as your IT department or a different owner, check with them for the password.
Still having issues?
There's one last step you can take. If these steps don't resolve the problem, service and support options may be available to assist you.
Send to Microsoft To prepare your device for shipping to Microsoft, you can print a shipping label, check your Microsoft warranty, and create service orders.
Find in-person support Currently China, India, Japan, and the United Kingdom have in-person support available—which can include professional hardware inspection, troubleshooting, and system recovery.
Self-repair If you're technically experienced and have the right tools, Microsoft has a select range of replaceable components and service guides that enable you to perform the repairs.
Note: If your Surface is a business device (owned by an organization), see Surface service options for Business and Education. Availability may be limited for some countries or products.
To learn more, go to How to get service or repair for Surface.
Need more help?
Want more options?
Explore subscription benefits, browse training courses, learn how to secure your device, and more.
Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.
Find solutions to common problems or get help from a support agent.
